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Registration

Thank you for purchasing UPVEL. Please register your products using the online Product Warranty Registration application. By submitting your information, your product warranty is recorded in our system enabling us to provide you with the highest level of service and support.

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Product Warranty Policy:

UPVEL warrants only to the original purchaser of this product from a UPVEL authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service. This limited warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by UPVEL, including but not limited to purchases from Internet auction sites.

Limited Warranty

UPVEL warrants its products against defects in material and workmanship, under normal use and service. Each product’s warranty period is listed on the product specification sheet and in the user’s guide.

AC/DC Power Adapter, Cooling Fan, and Power Supply carry one year warranty.

If a product does not operate as warranted during the applicable warranty period, UPVEL shall reserve the right, at its expense, to repair or replace the defective product or part and deliver an equivalent product or part to the customer. The repair/replacement unit’s warranty continues from the original date of purchase. All products that are replaced become the property of UPVEL. Replacement products may be new or reconditioned. UPVEL does not issue refunds or credit. Please contact the point-of-purchase for their return policies.

UPVEL shall not be responsible for any software, firmware, information, or memory data of customer contained in, stored on, or integrated with any products returned to UPVEL pursuant to any warranty.

There are no user serviceable parts inside the product. Do not remove or attempt to service the product by any unauthorized service center. This warranty is voided if (i) the product has been modified or repaired by any unauthorized service center, (ii) the product was subject to accident, abuse, or improper use (iii) the product was subject to conditions more severe than those specified in the manual.

Warranty service may be obtained by contacting UPVEL within the applicable warranty period and providing a copy of the dated proof of the purchase. Upon proper submission of required documentation a Return Material Authorization (RMA) number will be issued. An RMA number is required in order to initiate warranty service support for all UPVEL products. Products that are sent to UPVEL for RMA service must have the RMA number marked on the outside of return packages and sent to UPVEL prepaid, insured and packaged appropriately for safe shipment. Customers shipping from outside of the USA and Canada are responsible for return shipping fees. Customers shipping from outside of the USA are responsible for custom charges, including but not limited to, duty, tax, and other fees.

Refurbished product: Refurbished products carry a one year warranty after date of purchase. Please retain the dated sales receipt with purchased price clearly visible as evidence of the original purchaser’s date of purchase. Replacement products may be refurbished or contain refurbished materials. If UPVEL, by its sole determination, is unable to replace the defective product, it will refund the original purchased price of the product or the depreciated purchase price of the product if dated sales receipt cannot be provided.

WARRANTIES EXCLUSIVE: IF THE UPVEL PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER’S SOLE REMEDY SHALL BE, AT UPVEL’S OPTION, REPAIR OR REPLACE. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UPVEL NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION MAINTENANCE OR USE OF UPVEL’S PRODUCTS.

UPVEL SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.

LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW UPVEL ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATE, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT UPVEL’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Governing Law: This Limited Warranty shall be governed by the laws of the state of California.

Some UPVEL products include software code written by third party developers. These codes are subject to the GNU General Public License («GPL») or GNU Lesser General Public License («LGPL»).

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